To understand this important and cross-company aspect, you will
- Know what quality planning involves
- Able to name the levels of quality planning
- Know quality characteristics
- Able to describe internal and external advantages of quality management systems
- Know the objectives, principles, and benefits of quality management systems
- Know the continuous improvement process (CIP) approach to product, process and service quality
- Able to name the phases of CIP
- Know the differences between CIP and Kaizen
- Four important quality management tools and their use in the automotive industry (Ishikawa/fishbone diagram, 5 Why method, Poka-Yoke, 8D method)