After completing this unit, you will have the following knowledge:
- You understand how communication processes are structured.
- You can explain how communication works according to the sender-receiver model.
- You know possible reasons for communicative misunderstandings.
- You can explain which goals can be pursued with questioning techniques.
- You can explain when a conflict exists and what the basic characteristics are.
- You can name the basic characteristics of an escalation.
- You know the basic patterns of conflict resolution.
- You know potential subjects of dispute which can further lead to conflicts.
- You know tools for difficult communication situations.
- You can explain possible meeting objectives.
- You know the rules of meeting preparation.
Curriculum
- 1 Section
- 7 Lessons
- Lifetime
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- [:en]Learning content[:es]Contenido de aprendizaje[:pl]Treści edukacyjne[:de]Lerninhalte[:cs][:sk]Učebný obsah[:]7